Privacy Notice

This notice applies to website, events and services delivered by Hampton and Associates Ltd (Hampton).

Hampton and Associates Ltd is a Scottish Registered Company based in Scotland (SC562140) and considers Scottish law to be its lead supervisory authority. All significant decisions about data processing and policy implementation will be made using UK GDPR. This policy is set out to help you understand the types of data that we collect from you and/or your business and how that data is processed and managed.

Commitment

We are committed to protecting the privacy and security of your personal information. We continually monitor compliance through implementing policies and procedures to safeguard data and by setting regular reviews to manage these policies and procedures.

Data Controller

In accordance with ICO Requirements of Data Controllers Hampton and Associates Ltd is registered with the Information Commissioners office (ZA695350). When you are using Hampton’s website, Hampton and Associates Ltd is the Data Controller.

Information we collect

Personal data is information about you and from which you can be identified. We will collect and process personal data about you depending on our relationship with you. Most of the personal information we process is provided to us directly by you. Data collection can be through a variety of channels, including by telephone, email, via our website or on site and via third parties. Categories of data we collect.

• Personal
• Professional
• Sensitive
• Special Category
• Criminal Offence

Who are our stakeholders?

Clients, media outlets, associates, delegates, supporting organisation, suppliers, statutory and regulatory bodies, employees.

How we use your personal data and our Lawful Basis

Hampton will only process personal data where we have a lawful basis for doing so. The legal grounds for processing data will depend on the purpose of the data collected and its processing requirements. Under UK GDPR, there are six available lawful basis, namely: Consent, Contract, Legal Obligation, Vital Interests, Public Task, and Legitimate Interests.

We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you. The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service. Of course, if you wish to change how we use your data, you will find details in the ‘What are my rights?’ section below.

Here is how we’ll use your personal data.

• To respond, provide support, make assessments and recommendations around products and services we provide.
• Provide reporting statistical analysis, identify customer trends and measuring effectiveness of marketing campaigns. Service quality, improvements and identify training requirements.
• We operate CCTV systems on and around our premises to prevent, detect crime and to support any accident, insurance, legal claims. We will also review footage where required as part of safety management to support and promote better health and safety.
• When you visit our offices, we will collect information required to identity you and the organisation you represent. We will also collect the dates and times of attendance.
• To send you relevant, personalised email communications about services and products and to deliver services and products to our clients.
• To process financial transactions including verification, invoicing, payments and regulatory submissions.
• To comply with our contractual or legal obligations with our stakeholders
• To react to customer needs inside and outside of business hours as part of emergency response.
• To send you survey and feedback requests to help improve our services.
• For recruitment, HR, training and health and safety purposes.

How we protect your personal data

We know how much data security matters to all our clients. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our website (https://www.hampton.agency) using ‘https’ technology.

Access to your personal data (such as email and phone number) is password-protected, and sensitive data (such as payment card information) is secured and encrypted to ensure it is protected.

All significant decisions about data processing and policy implementation will be made using UK GDPR. we take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this notice.

Website

Hampton collects personal data from web forms submitted by customers requesting information in the form of general enquiries or to register for the events and services provided by Hampton. This comprises the name, email address, company name, subject and message of the person making the enquiry.

Third parties

Our websites and information we share around events and involving stakeholders may contain links to other websites run by other organisations. For example, we may use a third-party event service providers such as eventbrite.co.uk for signing up to and attending events. This privacy notice applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy notices and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy notices and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

Social media

Hampton can be found on social media platforms such as Facebook, LinkedIn, Eventbrite and Instagram. These platforms are an important part of our business efforts, so you may be presented with retargeting ads and emails in future following a visit to our website. We may target ads at audiences that we believe match the profile of our target audience and would therefore be interested in our services. We will also regularly tag or mention you where we are conducting business promotion on your behalf or to raise your professional profile. In some cases, we may also collect and process personal data during the job recruitment process to evaluate candidates' suitability for employment. As a prospective employee, we may collect the following details about you: name, contact information, CV information, employment qualifications and experience, and any pre-employment verification questions and answers, interview observations, referees, academic history/qualifications, screening outcomes. We limit how this data is used and it will only be processed by authorised personnel involved in the process.

These platforms are run by commercial companies and Hampton is not the Data Controller or Data Processor of your social/professional media profile. You should contact these social media platforms directly if you have concerns over how your personal data is being used and stored by them.

Website visitor behaviour analytic software

We use software to collect analytic information on how website visitors engage with our website pages and content. We do this to understand how our website visitors use a website in order to provide an efficient user experience along with relevant information. This information is only processed in a way which does not identify individuals.

Google Analytics

We use Google Analytics to collect standard internet log information on visitor behaviour patterns. We do this to understand how our website visitors use a website in order to provide an efficient user experience along with relevant information. This information is only processed in a way which does not identify individuals. For more information about Google Analytics terms and conditions, visit https://www.google.com/analyti....

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Hampton may also collect personal data from the website using Google Analytics to anonymously track how users interact with our site. This involves installing Google Analytics code on our website in the form of a ‘cookie.’ Cookies contain an ID number which is assigned to a user and provides us with the following information:

• Your IP address (An IP address does not provide identifiable personal information).
• Your visits to our website.
• The time of your visits and the length of time you spent on our website.
• The pages that you visited.
• Your location (although this might be influenced by the location of your server).
• The browser you are using.
• Type of operating system.
• The device you are using (e.g., desktop, tablet or mobile).
• Referral source (how you arrived on our site, e.g. search engine, direct URL, social media, or third-party website).

Events and webinars

We may collect and process some of the following information:

The principles

Whether we are acting as a data controller or processor we continue to apply the UK GDPR principles to all personal and sensitive data that we hold or process, and these principles lie at the heart of our approach to processing personal data.

1. Processed lawfully, fairly and in a transparent manner in relation to individuals.
2. Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes.
3. Adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed.
4. Accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased, or rectified without delay.
5. Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals.
6. Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organisational measures.

Sharing information

We use third parties who provide elements of our services for us. We have contracts in place with these third parties who are data processors (the people who process personal information on our behalf). This means they cannot do anything with your personal information unless we have instructed them to do it. We will apply the following considerations at all times:

• They will not share your personal information with any organisation apart from us.
• They will hold it securely and retain it for the period we instruct them to.
• We provide only the information they need to perform their specific services.
• They may only use your data for the exact purposes we specify in our contract with them.
• If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.
• We will not sell or rent your information to third parties.
• We will not share your information with any third parties for the purposes of direct marketing.
• We will not transfer any personal data out with the UK or European Economic Area or to any third party without your knowledge.

We may be required to transfer your information to a third party as part of a division/merger/sale of some or all of our business assets as part of any restructuring or reorganisation of the business.

We may also be required to disclose or share your personal data to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our trustees, members, volunteers, supporters, contractors, and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Examples of the kind of third parties we work with are:

• IT companies who support our website and other business systems, such as our CRM.
• Third-party suppliers.
• Third-party credit checks.
• Photographers or independent consultants (project-based).

We may share names, email addresses, pictures, job roles and organisational information as part of business-to-business networking events and with organisations and contractors commissioned to assist and coordinate these events.

Pre and post event/webinar management may include grouped online communications such as meeting invites in meeting chats and document sharing. Others attending may see your name and email address and may see conversation responses and questions you may ask.

Where we have been commissioned by an organisation to host a webinar or event, your registration and attendance information and any feedback you provide will be shared with this organisation.

We work closely with organisations to ensure that your privacy is respected and protected at all times.

Children

We do not anticipate providing services directly to children, however we do understand that if this change occurs, we will make provisions to verify age. We will also make further provisions to gain parental or guardian consent for data processing activity where required.

Protecting your personal information

Hampton continues to look for new ways to protect data, we have effective processes and procedures in place to be able to detect, investigate, risk assess and record incidents and breaches. However in the unlikely event of a data incident/breach, we will if required to, notify the ICO within 72 hours of becoming aware of the breach as well as take steps to inform any individuals affected, where we don’t yet have all the relevant details we will notify the ICO if required when we expect to have the results of the investigation.

International

All significant decisions about data processing and policy implementation will be made using UK GDPR. As part of the services offered to you the information which you provide to us will not be transferred to countries outside the European Union (“EU”) our servers are Located inside the EU. If we have a requirement to transfer your information outside of the EU in any way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Notice.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Your data protection rights.

Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.

Your right of access: You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process.

Your right to rectification: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.

Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing: You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing: You have the right to object to processing if we are able to process your information because the process forms part of our public tasks or is in our legitimate interests.

Your right to data portability: This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.

Communications and direct marketing

The Privacy and Electronic Communication Regulations (PECR) sits alongside the Data Protection Act and the UK GDPR and gives individuals specific rights around electronic communication. This means if we send electronic marketing or use cookies or similar technologies, we must comply with both PECR and UK GDPR.

Although PECR covers a number of areas which provide public electronic communication network or services PECR applies to Hampton for

• Direct marketing by phone, email, text, or fax
• Website cookies

Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request unless an exemption applies. There are several ways you can stop direct marketing communications from us.

• Click the unsubscribe link in any direct marketing email communication that we send you. We will then stop any further direct marketing emails.
• You can also email, call, or write to us to ask us to add you to our suppression list.
• 34 Albyn Place
• Aberdeen
• AB10 1YL
• Tel: 01224 620562

Email us at hello@hampton.agency

Exemptions

If you unsubscribe from our marketing mailing lists, you will still receive service and support communications from us where you are an existing customer, supplier or have a relationship with us that requires us to process your information as part of a contract or where the law requires us to do so.

Cookies

'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our websites.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@hampton.agency if you wish to make a request.

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

Regulatory information

Further information around your rights can be found at https://ico.org.uk/your-data-m....

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Terms of website use

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.hampton.agency, our site, as a guest. Use of our site includes accessing or browsing our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy and Cookies Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Information about us

www.hampton.agency is a site operated by Hampton & Associates Ltd ("We"). We are registered in Scotland under company number SC 562140 and have our registered office at 34 Albyn Place, Aberdeen, AB10 1YL. Our main trading address is 34 Albyn Place, Aberdeen, AB10 1YL. Our VAT number is 265 9235 76.

Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
• Not to access without authority, interfere with, damage or disrupt:
  • any part of our site;
  • any equipment or network on which our site is stored;
  • any software used in the provision of our site; or
  • any equipment or network or software owned or used by any third party.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our site.
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Scottish or English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.
• If you are a business user, please note that in particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please contact hello@hampton.agency

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

Contact us

To contact us, please email hello@hampton.agency.

Thank you for visiting our site.

Third-party Harassment

We will not tolerate harassment from anyone external to the organisation, including clients or suppliers. Should such an incident occur, it will be addressed directly with the third party, including potential cessation of service if necessary.

Events terms and conditions

What's in these terms?

These terms tell you the rules for booking to attend a Hampton event.

Who are Hampton and how to contact us

www.hampton.agency is a site operated by Hampton & Associates Ltd ("We"). We are registered in Scotland under company number SC 562140 and have our registered office at 34 Albyn Place, Aberdeen, AB10 1YL. Our main trading address is 34 Albyn Place, Aberdeen, AB10 1YL. Our VAT number is 265 9235 76.

Events

Through our website, you can obtain tickets to our Hampton events There may be other types of Events that can be booked through the website or third party providers. Booking confirmations will be sent to your email account once you have booked to attend an Event. Remember to check your spam or trash accounts if they do not land in your mail email account inbox!

Some of these Events may be free. Some Events may include refreshments. Some Events may be chargeable.

To note

The views and opinions of invited speakers at Hampton events are not those of Hampton. Hampton does not certify the accuracy of information provided by speakers and being invited to present at Hampton events does not constitute or imply endorsement or recommendation by Hampton of the speaker’s business.

In accordance with the Hampton Privacy Policy, photographs and videos may be taken by Hampton representatives at our events for use on social media and websites associated with Hampton, for the purposes of event marketing and in press releases. The purpose of publishing is to promote the work undertaken by Hampton. Attendees will be given the opportunity of not participating in these photographs or videos, and we remind those who choose to participate, that images published on Social Media may be reused or reshared, which may adversely affect our ability to fully honour your Article 17 Right to Erasure in respect of those images.

If you do not wish to have your photograph taken then please contact the event organiser as detailed on the event advertisement.

You are not permitted to record Hampton events and meetings without written consent from Hampton.

If the event is recorded by Hampton a copy of the recording may be made available to you following the consent of the event speaker(s) being gained, we may also share this on social media and through our website.

We do our best to ensure that all the information on our website is current and accurate.

Our Terms

1. THESE TERMS

1.1 What these terms cover. These are the terms and conditions on which we supply tickets to you for Events that are advertised on our website.

1.2 Why you should read them. Please read these terms carefully before you submit your request to us. These terms tell you who we are, how we will provide tickets to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

1.3 Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:

You are an individual.

You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

1.4 If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in this agreement.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. Hampton and Associates Ltd is a Scottish Registered Company based in Scotland as set out above.

2.2 How to contact us. Details of the Event organiser will be contained in each Event advertisement. If you cannot find the relevant information, you can contact us by email a events@hampton.agency.

2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us in your booking.

2.4 ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. OUR CONTRACT WITH YOU

3.1 How we will accept your booking.

(a) You will be required to book for events on our website. Please see our Privacy Policy regarding data that we hold.

(b) We require payment for Events when these are booked. Our acceptance of your booking will generate a booking confirmation and this will be sent to you by email. Please check all email folders before you contact us to let us know that you have not received your email booking confirmation.

Once these are received by you, a contract will come into existence between you and us.

3.2 If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this by telephone or email and will not charge you for the tickets. This might be because the Event is no longer taking place or the spaces are full for that Event. There may also be an age restriction on certain events.

3.3 Your booking number. We will assign a booking number and tell you what it is when we accept your booking. It will help us if you can tell us the booking number whenever you contact us about an Event.

3.4 We only sell to the UK. Our website is solely for the promotion of our products and services in the UK. Unfortunately, we do not accept bookings from addresses outside the UK.

4. OUR EVENTS

4.1 Our Events are as advertised on the website. If any changes are made to the Event prior to this taking place, you will be notified and will have the right to cancel your tickets. See our cancellation provisions below at clause 8.

5. YOUR RIGHTS TO MAKE CHANGES

5.1 If you wish to make a change to your booking, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6. OUR RIGHTS TO MAKE CHANGES

6.1 Minor changes to the Events. We may change the Event:

(a) to reflect a change in venue that is no more than 5 miles away from the original event; or

(b) the speaker or host of the Event; or

(c) make minor changes to the content.

These minor changes will not make a significant impact to that advertised and we will notify this to you as soon as possible.

6.2 More significant changes to the Event and these terms. If there are any significant changes to that which was advertised, we will notify you of the changes and, if you do not accept these changes, please see our cancellation provisions below at clause 8.

6.3 Termination of your participation in the Event. If the event organiser considers that your behaviour at a physical or virtual Event is such that it is detrimental to the reputation of Hampton and not in the best interests of the other attendees at an Event, then your participation in the Event may be terminated forthwith either by asking you to leave the physical Event or by excluding you from participation in a virtual Event. Examples of behaviour which may lead to your exclusion from an Event are:

(a) making racist or homophobic comments;

(b) making exaggerated claims regarding your business in order to promote it;

(c) being aggressive or making demeaning comments about other participants at the Event.

In the event that you are excluded from the Event, you will not be entitled to any refund.

7. PROVIDING YOUR TICKETS

7.1 Event Costs. The costs for attendance at each Event will be as advertised. Some Events may be free and some may have an associated cost depending upon the type of Event. If you have any queries on the costs for an Event, please contact the organiser as set out in the Event advertisement.

7.2 It is your responsibility to provide details of any specific dietary requirements for any Event that provides refreshments. We will not be held liable for any omission made by you. If you do not provide these at least two full working days before the Event, we may not be able to accommodate any specific requests.

7.3 Delivery costs. There is no cost for the provision of tickets.

7.4 When we will provide the tickets. Your booking is confirmed by email. Payment must be made on booking for any Events where there is a charge. You cannot proceed with a booking for Events where payment is required without receipt of that payment. Some Events may be free. You will be required to follow the payment instructions.

7.5 What will happen if you do not give required information to us. We will need correct contact details from you and it is up to you to ensure that these are correct at the time of booking. We will not be responsible for the late delivery of tickets if your email address is incorrect.

7.6 Reasons we may suspend the provision of tickets to you. We may have to suspend the supply of a product to:

(a) deal with technical problems or make minor technical changes to our website;

(b) make changes to the booking as requested by you or notified by us to you (see Clause 6).

If we are unable to provide email confirmation to you, we will seek to make alternative arrangements to ensure that you can attend an Event. Details will be provided to you by telephone or updated email should this situation occur and will be considered on an individual basis.

8. YOUR RIGHTS TO END THE CONTRACT AND CANCELLATION

8.1 You can always end your booking with us. If you wish to terminate your booking, you must telephone or email us immediately. Your rights when you end the booking will depend on what Event you have booked and how many days before the Event that you request to end the contract as follows:

(a) if you wish to terminate your contract with more than 7 clear days before the Event takes place, you will be entitled to a full refund less any booking fee advertised.

(b) if you wish to cancel with less than 24 hours before the Event takes place, you will not be entitled to any refund.

(c) if you do not attend an Event that you have booked and paid for, you will not be entitled to any refund.

8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any tickets. The reasons are:

(a) we have told you about an upcoming change to the Event or these terms which you do not agree to (see Clause 6.2);

(b) we have told you about an error in the price or description of the Event you have booked and you do not wish to proceed;

(c) we have suspended supply of the tickets for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days before the Event and cannot provide the booking confirmation to you by any other method; or

(d) the Event is cancelled; or

(e) you have a legal right to end the contract because of something we have done wrong.

8.3 Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4 When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:

Bookings to an event with less than 14 days before it takes place.

8.5 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see Clause 8.1), you can still end the contract before it is completed. However, please refer to Clause 8.1 for the available refunds depending on when you elect to terminate the contract.

9. HOW TO END THE CONTRACT WITH US

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

(a) Phone or email. Call the Event organiser as set out on the Event advertisement or email us at events@hampton.agency and they will direct your email to the correct organiser. Please provide your name, home address, details of the booking together with any booking reference and your phone number and email address.

(b) Online. Complete the form on our website.

9.2 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the tickets excluding any booking fee to be deducted as set out on the Event advertisement, by the method you used for payment.

9.3 When your refund will be made. We will make any refunds due to you as soon as possible.

10. IF THERE IS A PROBLEM WITH THE BOOKING

10.1 How to tell us about problems. If you have any questions or complaints about the booking, please contact us. Email us at events@hampton.agency – please ensure that you quote the booking reference.

11. PRICE AND PAYMENT

11.1 Where to find the price for the Event. The price of the Event (which includes VAT) will be the price indicated in the advertisement and will be again confirmed when you place your booking. If any booking fee is to be charged, this will also be set out in the advertisement. We use our best efforts to ensure that the price of the Event advised to you is correct.

11.2 When you must pay and how you must pay. We accept payment with a number of different debit and credit cards. You must pay in full when booking.

11.3 What to do if you think a booking receipt is wrong. If you think your booking receipt is wrong please contact us promptly to let us know. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

12.1 Nothing in these terms shall limit or exclude our liability for:

(a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

(b) fraud or fraudulent misrepresentation;

(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; [or]

12.2 Subject to Clause 12.1:

(a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and

(b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the sum paid by you for any tickets to that Event

13. HOW WE MAY USE YOUR PERSONAL INFORMATION

13.1 How we will use your personal information. We will only use your personal information as set out in our Privacy Policy.

13.2 In cases of some partner events, our partners may also have access to your name, company and contact details. We will let you know where this might be the case and you may choose to opt out.

14. OTHER IMPORTANT TERMS

14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 28 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

14.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

14.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

14.6 Which laws apply to this contract and where you may bring legal proceedings. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Scotland and the courts of Scotland shall have exclusive jurisdiction to settle any such dispute or claim.

14.7 Alternative dispute resolution if you are a consumer. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, please email hello@hampton.agency and we will select an approved body who provides ADR from the Chartered Trading Standards Institute (www.tradingstandards.uk/commercial-services/adr-approved-bodies) website. You will not be charged for making a complaint and using the ADR Scheme and, if you are not satisfied with the outcome, you can still bring legal proceedings.

14.8 Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Scotland and the courts of Scotland shall have exclusive jurisdiction to settle any such dispute or claim.